Terms of Service Vea Music
vea music

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Terms and Conditions - Privacy policy

Terms and Conditions

A binding contract exists between veamusic.com and the customer only after veamusic.com has sent an order confirmation email accepting the customers order and customer has specified his/her intention to pay for the order by pressing the save button in the order form of the veamusic.com website. The contract becomes invalid if payment does not arrive or if it fails the bank check.

Shipping - Insurance

Shipment of paid items takes place 1-2 working days after arrival of payment or of the goods in the veamusic.com warehouse, whichever happens last. Cheques and Money Orders will have to clear before shipping takes place.

Packages are insured against loss or damage only when the registered airmail shipping option is chosen and paid for. In the very rare event of loss or damage, buyer is entitled to full refund by the Post Office or Courier, provided, that the Post Office or courier cannot produce a signed receipt of proper delivery by customer or a resident of the address to which package has been sent. Veamusic.com will handle the whole refund procedure, which can only be started a month after item dispatch. Post Office inquiries take a month. As soon as refund takes place, the full amount of will be immediately sent to customer by veamusic.com.


All products stated as new are unused exactly in the state the labels deliver them. Descriptions and pictures are as a rule the ones provided by the labels for selling purposes.

OOP (out of print) items, are items, that are available in our shop, but not any more at the label itself (at least to our knowledge) - although this category refers to 10+ years' old items, mostly warehouse finds, it also includes items that have recently been deleted by the labels, but we still have some stock of them.

Second Hand items are tagged as second hand and graded stricktly following the Record Collector grading system.


Credit card details remain with the bank, if payment is online, or are being destroyed directly after payment procedures have been finalised by veamusic.com offline. If buyer wants veamusic.com to keep his/her credit card details on file for future payments, he/she will have to ask explicitly for it by email.


When paying by credit card, neither veamusic.com personnel nor the web hosts or internet providers have access to credit card details. The whole transaction is taken care by the bank thereafter, under bank-standard high security information exchange.

Especially with large first-time orders, Vea Music will ask for additional evidence, that you are the actual credit card holder. This evidence will be a faxed copy of a utility bill, an ID card or a drivers license, for identity verification reasons.

Item ordered is not deliverable

In the rare event that veamusic.com erroneously runs out of stock of an item, after having accepted an order for this item, or if a BackOrder item turns out to be unavailable at source, buyer will be given the choice of full refund, or of ordering a different item. Refund will take place by refund in buyers credit card or in his/her paypal account.


Returns and refunds will only be accepted and fully refunded only in case of gross misrepresentation of the item or in the very rare event of a defective product.